Finance & Insurance
Why Cash Reserves Deserve More Attention Than Revenue Goals
Revenue is exciting. Cash resilience is quieter—and, in our view, often more useful when a business hits an unexpected turn.
Read article →Growth
Growth Is More Than Getting Bigger
Our current opinions on sales, retention, customer experience, operations, capacity and business resilience.
Health, Beauty & Wellness
Why Convenience Is Becoming Part of the Service
For many wellness, beauty and health-oriented businesses, the customer experience now begins long before the appointment itself.
Read article →Home Services & Trades
The Contractor Advantage Most Businesses Underuse: Communication
Skill gets the job done. Communication often determines whether the customer feels confident while it is being done.
Read article →Professional & Business Services
Expertise Is Not Enough If Clients Cannot Understand the Value
Professional service firms can know exactly what they are doing and still make it unnecessarily difficult for prospects to understand why it matters.
Read article →Construction & Real Estate
Growth Can Break a Good Contractor Faster Than a Slow Market
More projects can look like success right up until scheduling, supervision, cash flow and communication stop keeping pace.
Read article →Manufacturing & Industrial
Why Supplier Redundancy Is a Growth Strategy, Not Just Risk Management
A second qualified source can look inefficient during calm periods and extremely valuable when demand, logistics or availability changes.
Read article →Retail & Consumer
Independent Retail Should Stop Trying to Look Like Big Retail
Small retailers rarely win by becoming a smaller imitation of a national chain. Their advantage is often the very thing scale makes difficult.
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